FAQS
When Should I Expect my Order to Arrive?
Please allow 1-2 Business days for processing of order. Shipping will take 1-3 business days for domestic shipping. 3-7 business days for international shipping
What Payment Methods Does VX Accept?
Visa, AMEX, Paypal, Discover, & Apple Pay.
How Should I Order in Size When Ordering Unisex Items?
Men should order their normal size when ordering any unisex items, unless indicated otherwise within the product details. Women should order one size smaller than their normal size when ordering unisex clothing, unless otherwise listed in the product details (i.e. If you are a medium in women you will order a small in men).
How Should I Expect the Items I Have Back Ordered?
You will receive an email notifying you about any backordered items and your expected ship out date for those items. If you have any other items in your order that are not back-ordered, they will be sent out to you within our regular processing and shipping time. Your backordered items will be sent out separately.
How Do I Properly Wash and Dry My VX Items?
In order for you to be happy with your purchase and get longevity out of your VX Apparel we recommend your items to be dry cleaned. If you choose to wash your clothing, we advise to wash on cold setting, inside out, and let your items air dry.
How Can I Handle Returns?
Returns are only accepted 14 days after customer receives merchandise. All returns must be unworn, unwashed, and free of stains with original tags. Customer is responsible for the shipping cost of any returned merchandise. Returns will be for the cost of the merchandise and any applicable taxes. Please allow us up to 3-5 business days for your refund to be processed after items have been received.
Can I Return Sale Items?
All sale items are FINAL SALE and will not be considered for returns or exchanges.
How can I Exchange an VX item?
Exchanges will be considered within 48 hours after you have received your merchandise. All merchandise will need to be returned in the same condition it was received, unwash, unworn, and undamaged with original tags. Exchanges will need to be sent back to us in order to be processed​.
How Can I Cancel an Order?
Cancellations will be considered up until 24 hours after order has been made. Please send us an email with your order number and cancellation inquiry.